Question 1

Is BrightPoints free?

Accepted Answer

Yes. Every new family starts with three days of full BrightPoints Plus access, with no credit card required. After three days, it moves automatically to the free plan unless Plus is active. The free plan covers one family, one child profile, one behaviour category and one reward category. Nothing is deleted when the trial ends, and everything children earned stays theirs.

Question 2

Does the AI Plan Builder change my child’s plan automatically?

Accepted Answer

No. BrightPoints only prepares a draft. Existing tasks and rewards remain unchanged, and nothing is added or paused until a parent reviews the exact changes and confirms them.

Question 3

Do my kids need email addresses?

Accepted Answer

No. You create a simple username and PIN for each child. BrightPoints never asks children for an email address and stores no contact details for them.

Question 4

What ages is it for?

Accepted Answer

Typically ages 4 to 12. Younger children get a big, friendly view; older children get a calmer one. You pick a support mode when you add the child — Guided for adult-led routines, Collaborative when they're ready to help choose goals — and you can change it later.

Question 5

Can kids give themselves points?

Accepted Answer

No. A child can mark something as done and send it for approval, but every point awarded and every reward redeemed needs a parent's yes.

Question 6

Does it work on a phone?

Accepted Answer

Yes. BrightPoints runs in any modern browser, and you can add it to your home screen so it opens like an app — no app store download needed.

Question 7

Can two parents in different homes share one family?

Accepted Answer

Yes. Co-parenting is built in: invite the other parent and you both see the same family, the same children, and the same history. Plus access — including any time remaining in the family’s three-day trial — is shared with both parents.

Question 8

What is in the daily insights email?

Accepted Answer

BrightPoints Plus can send parents one daily summary with today’s points and approvals, current streaks, routine consistency across the last 28 days, the strongest behaviour, a routine that may need support, and anything waiting for approval. Parents can turn it off in Settings.

Question 9

What information do you store?

Accepted Answer

For parents: your email address and password. For children: a first name, an avatar emoji, an age band, the username you chose, and the record of points they've earned and spent. No child email addresses, no photos, no location.

Question 10

Can I change the chores and rewards?

Accepted Answer

Yes — all of them. Rename them, retire the ones that don't fit, and add your own with your own emojis and categories. The starting list is only a starting point.

Questions parents ask